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Free insured shipping. Free returns.

FREQUENTLY ASKED QUESTIONS

ABOUT ICONIC jewellery

 

 

+ How is Iconic jewellery different from other online retailers?

 

 

+ Where is your head office located?

 

 

+ Do you have brick and mortar stores?

 

 

+ Do you have the piece I want in stock?

 

 

+ Where is your jewelry made?

 

 

+ Why should I create an Iconic account?

 

 

+ Why should I subscribe to the newsletter?

 

 

+ My address has changed. How do I update my account information?

 

 

+ I can’t find the piece I want on your site anymore. Is it still available?

 

SHIPPING & RETURNS

 

 

+ What countries do you ship to?

 

 

+ How much will shipping cost me?

 

 

+ Do you ship to PO Boxes?

 

 

+ How long will it take for my order to be shipped?

 

 

+ Can I check the status of my order?

 

 

+ Is your packaging discreet?

 

 

+ Do I need to be home to receive the package?

 

 

+ What if my order is lost or damaged during shipping?

 

 

+ Can I return my order if I change my mind?

 

 

+ What cannot be returned?

 

 

+ Can I return a piece that’s been engraved?

 

 

+ How long will it take for me to receive my return credit?

 

 

JEWELRY & GEMSTONES

 

 

+ Are the gemstones on your site natural?

 

 

+ Are your gemstones enhanced?

 

 

+ What is the quality of gemstones used in your jewelry?

 

 

+ What are diamond grading certificates?

 

 

+ Can I get a grading certificate for my gemstone?

 

 

+ What the “Four C’s” of diamonds?

 

 

+ What does “eye clean” mean?

 

 

+ What if I’m looking for a gemstone that’s not offered on your site?

 

 

+ How do I know which metal to choose?

 

 

+ Can I have my jewelry engraved?

 

 

RING SIZING & AFTERCARE

 

 

+ What if I don’t know my ring size?

 

 

+ How can I determine ring size if it’s a surprise for my partner?

 

 

+ Is it possible for me to try my ring on before buying it?

 

 

+ What if the ring I ordered does not fit? Can I have a local jeweler resize my ring?

 

 

+ Do you insure jewelry?

 

 

PLACING AN ORDER

 

 

+ How do I place an order?

 

 

+ Are your prices flexible

 

 

+ What are your payment options?

 

 

+ Where do I find my credit card’s security code?

 

 

+ Can I pay using two credit cards?

 

 

+ Will I need to pay customs taxes and duties?

 

 

+ Is it safe to use my credit card on your site?

 

 

+ When will my credit card be charged?

 

 

+ What if I want to pay with PayPal?

 

 

+ What if I need help placing my order or want to change my order?

 

 

PRIVACY

 

 

+ What are cookies?

 

 

+ Will my personal information be shared with third parties?

 

 

 


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