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Select or create directly with our studio. Have an item made especially for you.

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Tax free. We pay all duties & taxes
Free insured shipping. Free returns.


ABOUT ICONIC jewellery



+ How is Iconic jewellery different from other online retailers?



+ Where is your head office located?



+ Do you have brick and mortar stores?



+ Do you have the piece I want in stock?



+ Where is your jewelry made?



+ Why should I create an Iconic account?



+ Why should I subscribe to the newsletter?



+ My address has changed. How do I update my account information?



+ I can’t find the piece I want on your site anymore. Is it still available?





+ What countries do you ship to?



+ How much will shipping cost me?



+ Do you ship to PO Boxes?



+ How long will it take for my order to be shipped?



+ Can I check the status of my order?



+ Is your packaging discreet?



+ Do I need to be home to receive the package?



+ What if my order is lost or damaged during shipping?



+ Can I return my order if I change my mind?



+ What cannot be returned?



+ Can I return a piece that’s been engraved?



+ How long will it take for me to receive my return credit?






+ Are the gemstones on your site natural?



+ Are your gemstones enhanced?



+ What is the quality of gemstones used in your jewelry?



+ What are diamond grading certificates?



+ Can I get a grading certificate for my gemstone?



+ What the “Four C’s” of diamonds?



+ What does “eye clean” mean?



+ What if I’m looking for a gemstone that’s not offered on your site?



+ How do I know which metal to choose?



+ Can I have my jewelry engraved?






+ What if I don’t know my ring size?



+ How can I determine ring size if it’s a surprise for my partner?



+ Is it possible for me to try my ring on before buying it?



+ What if the ring I ordered does not fit? Can I have a local jeweler resize my ring?



+ Do you insure jewelry?






+ How do I place an order?



+ Are your prices flexible



+ What are your payment options?



+ Where do I find my credit card’s security code?



+ Can I pay using two credit cards?



+ Will I need to pay customs taxes and duties?



+ Is it safe to use my credit card on your site?



+ When will my credit card be charged?



+ What if I want to pay with PayPal?



+ What if I need help placing my order or want to change my order?






+ What are cookies?



+ Will my personal information be shared with third parties?




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